Frequently Asked Questions
Everything you need to know about shopping with Based Supplies.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the domestic region. International shipping times vary by location but usually range between 10 to 21 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all Based Supplies products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk orders and wholesale partnerships. Please reach out via our contact page with your requirements for a custom quote.